805-323-6445 | info@windynation.com

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Shipping Policy

 

Windy Nation will ship orders as soon as possible Monday through Friday excluding holidays, which in many cases is same day. However, please allow 1-2 business days for your order to process before it is shipped.Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday. Once your order ships, you will receive a shipment confirmation via email with a UPS or USPS tracking number that you can use to find out when your goods should be arriving

 

NOTE: We highly suggest signing up for UPS MyChoice (www.ups.com/mychoice) to track your shipment once it leaves our warehouse. You will also be able to reschedule or have your order delivered to a UPS Store or to a UPS Access Point location if needed (ID with matching shipping address required for pick-up).

 

Contiguous 48 US States

Windy Nation offers free ground shipping on all orders to the contiguous 48 US states.

 

Expedited Shipping

Windy Nation also offers 3-Day, 2-Day, and Next Day Air shipping on all domestic orders. Expedited orders placed Monday through Friday before 2:00pm PST will ship on the same day that the order was placed. Expedited orders placed Monday through Friday after 2:00pm PST will ship on the following business day. Please note that expedited orders cannot be shipped on holidays that the major shipping companies recognize (i.e. Christmas Day, Thanksgiving Day, etc.). Ship times are from the date that it is shipped out, not the date the order is placed. Saturday, Sunday and holidays are not considered business days and we do not offer Saturday or Sunday delivery via UPS. The fee for expedited services will be calculated and charged at checkout. This fee is non-refundable due to a return.

 

U.S. Territories, P.O. Boxes, or APO/FPO Addresses

Windy Nation ships to Postal Boxes within the U.S., U.S. Territories (ie Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands), and APO/FPO/DPO addresses using USPS.

 

For many smaller items, there is no additional charge for this service. If a fee is applicable, this fee will be presented and charged at checkout. This fee is non-refundable due to a return.

 

International

Windy Nation ships globally, excluding certain destinations due to manufacturer restrictions. If your order cannot be shipped internationally we will inform you via email or phone as soon as possible.

 

Windy Nation prefers UPS for all International deliveries due to improved reliability. The cost to ship with any available options, will be presented and charged at checkout.

NOTE: All prices are shown in US dollars. Please use a Currency Converter for conversion to currency of choice.

 

Customs, Duties, and Taxes

Windy Nation is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipping Issues

Failed Deliveries & Returned Packages

In the event UPS or USPS is unable to deliver a package due to an incorrect address entered by the customer or delivery is refused, Windy Nation is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.

 

Service Delays

Windy Nation is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or circumstances related to the courier itself, such as clearance delays.

 

Lost or Stolen Packages

Windy Nation is not responsible for lost or stolen packages in cases where the shipment tracking information states that the package has been delivered. In the event a package is lost or stolen, either the receiver or Windy Nation will need to contact the courier to open an investigation. We are unable to move forward until the investigation is complete and in some cases, may require a police report.

 

Damages

If you received your order damaged, immediately document and photograph (if possible) the packaging and the damage. Pleasesave all packaging materials and damaged goods and contact Windy Nation with all details, including the photographs.

 

Shipping Changes

Shipping changes after the order has shipped, such as intercepts, address change, and will call pick-up may be subject to a $25 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

 

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly.

 

Orders can be modified or cancelled only prior to shipping. Once an order has shipped it cannot be cancelled or modified.

 

Returns Policy

Please see our Return Policyfor detailed information about options and procedures for returning orders.